tag:blogger.com,1999:blog-10642698.post3662750432557613062..comments2024-02-05T03:38:05.641-06:00Comments on Linda Teddlie Minton: Rant: Is a Bone Folder really worth all of this?Linda Teddlie Mintonhttp://www.blogger.com/profile/05051700373576759351noreply@blogger.comBlogger27125tag:blogger.com,1999:blog-10642698.post-57711014387107078412022-05-07T18:19:53.168-05:002022-05-07T18:19:53.168-05:00Carol, your unused bone folder is great for tuckin...Carol, your unused bone folder is great for tucking in bed sheets if you have long finger nails or arthritis in your hands, don't think that would such a good idea with a table knife.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-10642698.post-65156694308709415542011-05-27T08:37:06.824-05:002011-05-27T08:37:06.824-05:00Debi, I've heard from people who have worked a...Debi, I've heard from people who have worked at both Hobby Lobby and Michael's, that there's not that much difference between the management styles. Besides, I'd hate for my rant to paint all Hobby Lobby's with the same brush!Linda Teddlie Mintonhttps://www.blogger.com/profile/05051700373576759351noreply@blogger.comtag:blogger.com,1999:blog-10642698.post-35090904098825249112011-05-27T07:50:32.704-05:002011-05-27T07:50:32.704-05:00WOW! Just to think I was considering leaving my ca...WOW! Just to think I was considering leaving my cashier job at Micheal's which is about a 40 min drive and putting in an application at the new Hobby Lobby coming to town that is about a 20 min drive. Maybe I should reconsider.Magnolia Soulshttps://www.blogger.com/profile/02767981619578959781noreply@blogger.comtag:blogger.com,1999:blog-10642698.post-20581960316576363152011-04-05T08:42:39.488-05:002011-04-05T08:42:39.488-05:00As a follow-up, I did receive a response from Hobb...As a follow-up, I did receive a response from Hobby Lobby. Not from CEO David Green, but from a regional manager. He assured me that at this past Friday's meeting in San Antonio, they addressed the issues in my letter to him. A manager should be on the floor and available to customers at all times, and backpacks will no longer be confiscated. Progress!Linda Teddlie Mintonhttps://www.blogger.com/profile/05051700373576759351noreply@blogger.comtag:blogger.com,1999:blog-10642698.post-72226760894367524972011-03-31T21:30:23.543-05:002011-03-31T21:30:23.543-05:00Isn't retail fun? NOT! We call that customer...Isn't retail fun? NOT! We call that customer-no-service around here. This is part of the reason I now buy most of my creative supplies on the web. Prices are great, although there are no 40% off coupons. Freight isn't much (I shop that carefully and combine my orders too) and is often offset by the sales tax and gas savings, not to mention the time savings.Quiltrobinhttps://www.blogger.com/profile/15406350480804667170noreply@blogger.comtag:blogger.com,1999:blog-10642698.post-79646244483574197242011-03-13T14:05:13.486-05:002011-03-13T14:05:13.486-05:00This makes me glad that we don't have a Hobby ...This makes me glad that we don't have a Hobby Lobby here! I have found it rather interesting that with the economy being so bad and people desparate for jobs, customer service has really gone down hill. You'd think that employees would be more consciensous of doing their jobs well, and keeping them! I realize that not all businesses and all employees are like this, but I've found that a lot of them are. Amazes me!Lynn Douglasshttp://lynndouglass.wordpress.comnoreply@blogger.comtag:blogger.com,1999:blog-10642698.post-59173014101969138152011-03-11T18:34:16.270-06:002011-03-11T18:34:16.270-06:00Thanks Maggie, LuLu, and all. I guess I should &#...Thanks Maggie, LuLu, and all. I guess I should 'fess up here and say that when I got home from that unpleasant shopping experience ... I found my OLD bone folder! Whew!Linda Teddlie Mintonhttps://www.blogger.com/profile/05051700373576759351noreply@blogger.comtag:blogger.com,1999:blog-10642698.post-54971212114196450262011-03-11T18:30:54.628-06:002011-03-11T18:30:54.628-06:00WOW so far ours is in direct competition with Mich...WOW so far ours is in direct competition with Michaels which is across the street...both TRY to help..Michaels is much better at helping now...BYTW bone folder...try the MS word in Michaels..that's where i got mine...Martha she who shall NOT be named:> and YEP worth it...no colors left on the fold when you crease it...ask me how i know...learned the hard way:>Margaret McCarthy Hunthttps://www.blogger.com/profile/16043152663750140749noreply@blogger.comtag:blogger.com,1999:blog-10642698.post-22256647847933671532011-03-10T23:29:33.469-06:002011-03-10T23:29:33.469-06:00Boy do I feel your pain.
As a woman of color, cra...Boy do I feel your pain.<br /><br />As a woman of color, crap like this happens to me all the time.<br /><br />By the way, I got my bone folders at Archivers (scrapbooking store)....<br /><br />Would love for you to stop by my blog when you have a moment or 2.<br /><br />Peace,<br />LuLu<br />www.lulu-too-beaucoup.blogspot.comLuLuhttps://www.blogger.com/profile/00339785017318253187noreply@blogger.comtag:blogger.com,1999:blog-10642698.post-33518352684103244102011-03-10T14:26:38.588-06:002011-03-10T14:26:38.588-06:00Wow. That's amazing.
I have a HL just 2 miles...Wow. That's amazing.<br /><br />I have a HL just 2 miles from my place, and, happily, I have never had a bad experience there. They sometimes don't have what I am looking for, but there are plenty of employees in various sections to help out. Employees who seem happy to be there!<br /><br />It does drive me crazy that they don't scan products so I can have an itemized receipt for my taxes, though.Cynthia Wenslowhttp://cynthiawenslow.comnoreply@blogger.comtag:blogger.com,1999:blog-10642698.post-14569822176333866392011-03-10T10:53:22.325-06:002011-03-10T10:53:22.325-06:00With all due respect, I will never agree that back...With all due respect, I will never agree that back-pack (or big-purse) confiscation is a good idea. There are other means of protecting stock, such as the use of mirrors, cameras, even the old-fashioned floor-walker. Of course, all these things cost money, and it's much easier and cheaper (in the short run)to simply denigrate your potential customers by treating them as criminals. <br /><br />I wonder how many other people have sworn off particular stores because of this practice. It's probably a "drop in the bucket", but if adults would truly stand up for themselves and for their children, this kind of personally degrading policy couldn't continue.Linda Teddlie Mintonhttps://www.blogger.com/profile/05051700373576759351noreply@blogger.comtag:blogger.com,1999:blog-10642698.post-76092094032120844812011-03-10T10:20:03.946-06:002011-03-10T10:20:03.946-06:00Agreed. And truly, it isn't always the store ...Agreed. And truly, it isn't always the store managers fault, either --they are given the hours and are whipped into not going over, indeed cutting hours, if it looks like we won't make our sales---it is those corporate people, who live in a fantasy world of perfection...Backpack confiscation would be a fantastic thing for us, we could probably save THOUSANDS of dollars of beads from being stolen every year.(..and candle/soap fragrance. Don't understand that one, but I am always finding empty packages of that.)...of course, to have BPC, we would need STAFF....lol (my favorite store in the world, BH Photo in Manhattan, has an amazing BPC set up....)Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-10642698.post-70903944204708653242011-03-10T09:21:01.893-06:002011-03-10T09:21:01.893-06:00I have every sympathy for the working clerks and c...I have every sympathy for the working clerks and cashier's in retail. It the Management that makes or breaks a store, from the customer's viewpoint. I made it very clear to the cashier yesterday at Hobby Lobby that I knew it wasn't her fault and that I wasn't angry at her. Nevertheless, by the time I left the store I was livid at the Manager and the higher-ups!<br /><br />I don't even care if they don't have something I'm looking for. I just want some tiny semblance of customer service ... which has evidently gone the way of the Do-Do Bird. And the policy of confiscating backpacks is just beyond the pale!Linda Teddlie Mintonhttps://www.blogger.com/profile/05051700373576759351noreply@blogger.comtag:blogger.com,1999:blog-10642698.post-47264410761025092392011-03-10T08:23:07.313-06:002011-03-10T08:23:07.313-06:00Yes, Lynda, we now have a HL in Richmond, and I am...Yes, Lynda, we now have a HL in Richmond, and I am sorry to hear your service at M's isn't the best...but I have heard tell that HL will stay stocked and staffed for the first few months and then after that....<br /><br />I work at the M in Colonial Heights, and believe me, as wrong as the service you received was, Linda, the expectations and behaviors of the customer on many occasions leaves something to be desired... you can read a bit about that in my occasional rants at my blog (look back around the holidays!)<br /><br />I had to actually argue (and then graciously give in and go and get more) with a cashier at HL who insisted an item was 50% when I knew it said 30% off ...Who am I to argue? It can lead to an awful lot of abuse and internal theft that way, because the receipts don't say WHAT you bought...<br /><br />The shelves have no labels, and they spread stuff out to look full, so even if they HAD that boning tool, they could easily have no idea how many they have in stock or where someone may have hung it...<br /><br />I am curious to see what the store looks like by Christmas...<br /><br />Unfortunately, right now at M's the hours have been cut to the point where we have in the store a manager, a head cashier, a floor person and a framer (4 human beings for a 20,000 sq ft building) ...when lucky two floor people (one of whom ends up on the register) THAT is the thing that we can't fix...we HAVE to give customer service, and answer the phone and walk you to the product and ask if you are looking for anything else and by the end of a walk through with you, I look like the Pied Piper with customers trailing behind me wanting assistance....when you toss in those who asked someone else first, and didn't believe or like the answer that we don't carry it (lampshades, measuring cups, cooking timers and curtain rods were all items people wanted last night)....<br />Retail is not for sissies!! LOLAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-10642698.post-74038230867347897212011-03-09T22:36:08.350-06:002011-03-09T22:36:08.350-06:00Hilarious! I've worked for Michaels, ACMoore,...Hilarious! I've worked for Michaels, ACMoore, and Joanns, and I can tell you it ALL comes back to the manager. If the store has a good manager, then the employees will toe the line and do what they should to make your shopping experience pleasant. Having said that, our ACMoore went thru 4 managers in the 2.5 years I was there. The turnover of district managers was even higher.<br /><br />When complaints are made to the corporate level, believe me, you know what flows downhill. I've even heard of customers taking pictures of lounging employees and sending the pictures in with their complaints.<br /><br />BTW...I happen to have a bone folder, and rarely ever use it, even when I can find it. I just use the side of a table knife handle. Those, I can always find in the kitchen drawer!Carol Warner Mesimernoreply@blogger.comtag:blogger.com,1999:blog-10642698.post-24104346582727184962011-03-09T21:09:10.300-06:002011-03-09T21:09:10.300-06:00I am so sorry to hear about your Hobby Lobby woes....I am so sorry to hear about your Hobby Lobby woes. But seriously, you had me laughing! I just make it a point to NOT ask questions. If I can't find it in the third department visited, I walk out. Asking questions never got me anywhere. True for all three big box craft stores. That's why I try my darndest to offer great customer service on my little art supply website. Because people WILL get sick of HL, Michaels, and Joanns and come to me, hehe.Lisahttps://www.blogger.com/profile/08252730057290857409noreply@blogger.comtag:blogger.com,1999:blog-10642698.post-24402506275308415432011-03-09T19:43:45.623-06:002011-03-09T19:43:45.623-06:00At least our local Michael's and AC Moore empl...At least our local Michael's and AC Moore employees are pleasant, even if they're not helpful. For helpful, I go to Plaza Art. Sigh... if only their fiber department were bigger.Michelehttps://www.blogger.com/profile/04306275747304783618noreply@blogger.comtag:blogger.com,1999:blog-10642698.post-47231267897533585322011-03-09T19:37:11.751-06:002011-03-09T19:37:11.751-06:00I find all the employees in chain stores are like ...I find all the employees in chain stores are like this---another reason to keep supporting our local stores who have knowledgeable staff...and also why we have to resort to mail order to get what we wantCalifornia Fiber artist and composerhttps://www.blogger.com/profile/08438651763194053429noreply@blogger.comtag:blogger.com,1999:blog-10642698.post-74523289064754742011-03-09T19:29:32.389-06:002011-03-09T19:29:32.389-06:00I was so glad to see a Hobby Lobby come to Richmon...I was so glad to see a Hobby Lobby come to Richmond, Michael's has gotten a really bad reputation here, and since Richmond is an "art mecca" with the VCU arts department, and all the art stores are downtown, Hobby Lobby is a breath of fresh air. They each have their problems, but...<br /><br />When I lived in San Antonio and shopped at the Bandera Rd. Hobby Lobby store, I picked up 3 of an item in the art department. The art department manager saw me and wasn't happy -- he said the area manager was there and if the area manager didn't see 3 of the item on the shelf, he would get in trouble. Well, I don't know if that was true or not, but I told him I was sorry and walked off with them to the register.<br /><br />I have vision problems and have to wear sunglasses most of the time when I am out. The FBI and police department here have recommended to banks and stores that customers with sunglasses and caps not be admitted due to crime issues. I let the FBI and police know what I thought about that. My bad...Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-10642698.post-66080300395329323542011-03-09T19:20:17.964-06:002011-03-09T19:20:17.964-06:00Boy, this really touched a nerve. I have tons of ...Boy, this really touched a nerve. I have tons of private emails about this! As one of them said, "Thank goodness for the internet!"Linda Teddlie Mintonhttps://www.blogger.com/profile/05051700373576759351noreply@blogger.comtag:blogger.com,1999:blog-10642698.post-27167686045224170612011-03-09T19:04:24.197-06:002011-03-09T19:04:24.197-06:00I enjoyed your rant Linda.. it is so 'today...I enjoyed your rant Linda.. it is so 'today'... Michaels here in Palm Springs is the same...I wonder why I go there!! Lately I do a lot of ordering online.. only thing is, when I want it, that usually means now... carole, who is still trying to find digital grounds locally...<br />A big hug...Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-10642698.post-17921967778027735412011-03-09T18:30:46.151-06:002011-03-09T18:30:46.151-06:00Oh I SO enjoyed your rant! So sorry you were awar...Oh I SO enjoyed your rant! So sorry you were awarded with a migraine, which is wildly unfair. Still, this poor customer service absolutely confounds me. I hope you took names so you can proceed to kick some a** with your letters. Maybe it will make a difference.<br />I truly dislike Hobby Lobby. I can't imagine what level of desperation would be required to get me back in one of their stores.Leslie Tucker Jenisonhttps://www.blogger.com/profile/03703938583684619756noreply@blogger.comtag:blogger.com,1999:blog-10642698.post-62658989016196668162011-03-09T18:25:39.831-06:002011-03-09T18:25:39.831-06:00I've had similar experiences, but yours is the...I've had similar experiences, but yours is the best (?) tale! <br />My ultimate aggravation in a store is staff who pretend to know something instead of admitting they don't know any more than I do. Then they waste my time while they stand there searching or reading with no more success than I had.<br />Curmudge on, my friend!Sherry Boramnoreply@blogger.comtag:blogger.com,1999:blog-10642698.post-21511831784321403442011-03-09T18:16:44.315-06:002011-03-09T18:16:44.315-06:00Unfortunately, Hobby Lobby, Michaels, Joann Fabric...Unfortunately, Hobby Lobby, Michaels, Joann Fabrics, and Hancock are ALL like this in my town. No one in any of these stores know what they have on the shelves. If you call, they just say they don't think they carry it. More and more, I have to depend on the internet.Judy Fergusonhttps://www.blogger.com/profile/04180946416704333537noreply@blogger.comtag:blogger.com,1999:blog-10642698.post-13729750660254241412011-03-09T18:13:04.140-06:002011-03-09T18:13:04.140-06:00It's like going to Joanne's ... except Joa...It's like going to Joanne's ... except Joanne's is open on Sunday. And I occasionally get a person that really DOES give a rat's rump at JoAnn's - but I have NEVER gotten anyone with an IQ above plant-stage at Hobby Lobby. I think it must be a requirement that you know absolutely NOTHING about crafts & hobbies if you want to work there. Great rant! It made me feel wonderful! I hope you can calm down enough to appreciate all the humor you presented in your post... especially the part about stomping out.. TOO FUNNY!!!!Gale Wrigleyhttps://www.blogger.com/profile/07479499709630951743noreply@blogger.com